In accordance with Article 11 of the Act on Specified Commercial Transactions (Advertisements for Mail Order Sales), the following information is provided.
Antique watch specialty store Private Eyes
Private Eyes, Inc.
1F, 6-28-7 Takinogawa, Kita-ku, Tokyo 114-0023, Japan
TEL: 03-3940-0707 / FAX: 03-3940-7311
The price shown on each product in our website includes 10% VAT (only applies to customers residing in Japan)
Other fees and charges
Shipping costs, bank transfer fees, cash on delivery fees, etc.
On Hold Order Request
You can request to put a product on hold for a week. If you wish to put it on hold for a longer period of time, please contact us.
Time of delivery of goods
After payment is confirmed, the product will be delivered or shipped in about 2-5 business days (Tuesday to Sundays).
For watches that require overhauling, etc., we will inform you accordingly as it usually takes longer.
About Returns Policies
Please contact us within 3 days after receiving the product. However, we will not accept the product if it is not in the same condition as when it was sold, or if there is a reason that interferes with its use. Please note that we do not accept any returns after the agreed period. Also, please note that we do not accept returns or exchanges for items that are on backorder.
[Return/Replacement of Goods]
We will exchange the misdelivered product, wrong quantity, or defective product. (Shipping cost will be covered by us)
If there is no replacement/substitute for the returned product, we will reimburse you.
Bank transfer: within one week of application
If the payment is not confirmed within one week, the order will be considered cancelled.